Financial Reality For Those Who Can Handle the Truth
Good morningIs outsourcing or offshoring always the answer? Reference American Apparel. They seem to be able to do manage a highly volatile manufacturing process in house and on shore.-David
David, my feeling is it will be a tough road to hoe for Dell. Outsourcing customer support to India is one of the biggest complaints its customers have. Over the long run, it doesn't seem like a good answer.
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